Our Aims
We aim to provide an excellent service to our patients, to be responsive to their needs and ensure we offer the very best in general medical care.
You can expect to be dealt with courteously and efficiently at all times.
Your confidentiality is important to us and will be respected at all times. Medical details may be shared, if necessary, with members of the Practice Team. However, they are not available to third parties without your consent.
We will strive to serve you as well as we can and to cater for all your medical needs. If you are at all unhappy with the service we provide, or have useful suggestions as to how we can improve. please feel free to speak to the Practice Manager, who will deal with the matter quickly and with complete confidentiality.
Your Help
In order to ensure you receive an effective and efficient service, we need your support and co-operation.
- Please arrive in good time for your appointment, if you are late this will cause a delay to both the clinician and other patients and could result in us having to re-schedule your appointment.
- Please cancel your appointment if you are unable to attend, wasted appointments cost us time and are frustrating for other patients trying to book appointments. We have a strict DNA (Did not Attend) policy, details of which are displayed in the waiting room.
- Please do not attend Urgent or Book on the Day appointments with non-urgent problems.
- Please allow 48 hours for repeat prescriptions. Interruptions to the dispensary team for collection of non-urgent repeat prescriptions, that have been ordered on the same day, are disrupting to an already extremely busy team.
Feedback
Please email us at: feltwell.surgery@nhs.net with feedback concerning our website.
If you have any helpful suggestions to improve the services we provide, or if you have any comments or difficulties, we would be pleased to hear from you.
We will review these regularly, however we are not able to reply to individual queries.
Under no circumstances should any confidential information regarding patients be sent to us using this email address. It is not secure and any information sent could potentially be seen by a malicious third party.
Please do not use this email address to seek medical advice, order prescriptions or make appointments etc. It is purely to make comments or suggestions on the services available at the surgery.