Booking Appointments
Following feedback from our patients, the current appointment system was introduced towards the end of 2005, as it offers the best solution for the majority of our patients. All surgeries and clinics at Feltwell Surgery are by appointment. The following information can help you when booking an appointment:
Our Appointments consist of:
- Routine pre-bookable appointments (up to 3 months in advance)
- Book on the Day appointments (for any illness, that needs to be seen the same day).
- Minor Illness appointments (most new illnesses, that need to be seen the same day and can be seen by the Nurse Specialist).
- Chronic Disease Management appointments (these are usually via invitation with the Nurse Specialist).
Appointments can be made by either telephone or in person, pre-bookable appointments (ie non- urgent or follow up appointments can be made at any time). Book on the Day appointments have to be made from 8.00 the same day and are on a first come first served basis (these appointments are only for urgent illnesses that need to be seen the same day). For follow up appointments you will be offered the next available pre-bookable appointment.
- If the Doctor of your choice is not available then you will be offered an appointment with another Doctor or the Nurse Specialist.
- The switchboard is extremely busy between 08.00 and 09.00, we would be grateful if you could avoid ringing during these times for anything other than Urgent or Book on the Day appointments.
Telephone Consultations
These are available each day for patients who do not require a face to face consultation with a doctor (ie a query or to pass on information etc). If you feel that speaking to a doctor would save attending for an appointment, please telephone and explain to the receptionist what you need to know. The information will be confirmed and either the doctor or an appropriate member of the practice staff will telephone you back.
It is the patients responsibility to inform the Surgery if they are unable to keep an appointment.
Patients who require emergency treatment outwith our opening times are asked to telephone our Medical Answering Service: 01603 488488 who will direct the call appropriately.