Appointments

You can request an appointment by visiting our Consulting Room.

All surgeries and clinics at Feltwell Surgery are by appointment online. The following information can help you when booking an appointment.

Our appointments consist of:

  • Routine pre-bookable appointments (up to 8 weeks in advance).
  • Book on the Day appointments with a GP (for any urgent condition that needs to be seen immediately/the same day).
  • Minor Illness appointments (most new illnesses, that need to be seen the same day and can be seen by the Nursing Team).
  • Chronic Disease Management appointments (these are usually via invitation with the Practice Nurse).

Appointments can be made either in person, or online.

  • Pre-bookable appointments (ie non-urgent or follow up appointments) can be made at any time.

Book on-the-day appointments have to be made from 08:00 the same day and are on a first come first served basis (these appointments are only for urgent illnesses that need to be seen the same day). For follow up appointments you will be offered the next available pre-bookable appointment.

If the Doctor of your choice is not available then you will be offered an appointment with another Doctor or one of the Practice Nurses.

The switchboard is extremely busy between 08:00 and 09:00, we would be grateful if you could avoid ringing during these times for anything other than urgent or Book on the Day appointments.

Telephone Consultations

These are available each day for patients who do not require a face to face consultation with a doctor (ie a query or to pass on information etc). If you feel that speaking to a doctor would save attending for an appointment, please visit our consulting room to request a telephone consultation. The information will be confirmed and either the doctor or an appropriate member of the Practice staff will telephone you at an agreed upon time.

Patients who require emergency treatment outside of our opening times are asked to telephone the NHS medical advice line on 111, who will direct the call appropriately.

Cancelling Unwanted Appointments

It is the patient’s responsibility to inform the Surgery if they are unable to keep an appointment. You can now cancel your appointments online. Failure to cancel any unwanted appointments may lead to you being removed from the Practice list.

We are experiencing a high volume of DNAs (missed appointments) lately, on average 127 per month. This equates to 24 hours worth of appointments with a GP/nurse per month! We are trying hard to reduce this by the following means:

  • Operating a text appointment reminder service – please keep us updated with your mobile number.
  • Putting the date and time of your next appointment on your repeat medication slip.
  • You can now cancel any unwanted appointments online.
  • DNA policy – If after two consecutive missed appointments or three in a year, you will receive a warning letter, if you then miss a further appointment you will receive a 2nd warning letter. If any further missed appointments occur, unfortunately you will be deducted from our Practice register.

Please help us to help you. We want you to be able to have an appointment of your choice, with a GP/nurse of your choice. By not cancelling your unwanted appointments, you are preventing someone else from having them.

Dispensary Opening Hours

  • Monday: 08:30 – 18:00
  • Tuesday: 08:30 – 13:00
  • Wednesday 08:30 – 18:00
  • Thursday: 08:30 – 18:00
  • Friday: 08:30 – 18:00

Dispensary Tel: 01842 829738
Our dedicated dispensary telephone line can be used for ordering your prescriptions. It is open from between 09:00 – 12:00 and 14:00 – 17:00 weekdays.

Improved Access Appointments

You can read more about our Improved Access Appointments here.

Out Of Hours Service

Patients can attend the Walk-In Centre based at:
Norwich Practices Health Centre
Rouen House
Rouen Road
Norwich
NR1 1RB
Tel: 01603 677500

NHS 111

In the case of medical problems when the practice is closed, or if you are unsure whether or not your situation requires an ambulance, please call NHS 111.
The NHS 111 operators will take details about your situation and you will be offered advice or arrangements made for you to be seen at a local walk-in centre, visited at home or in urgent cases they will call an ambulance on your behalf.

Emergencies

In a genuine emergency you should call 999 and ask for an ambulance.
Chest pains and / or shortness of breath constitute as an emergency.